LOCAL GOVERNMENT SERVICE DESIGN NETWORK

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This playbook is still under construction.

The Service Design in Local Government Playbook

This Playbook is co-produced by service design practitioners working in UK local governments, who share real examples of design practice in context, under real organisational conditions.

Submit an example of your design practice in local government →
Learn more about the Playbook →

Design Practices

Design purpose

By service

By service challenge

Examples of practice

Contributors

Examples of practice

Case studies from practitioners working as service designers in local governments.

  • Protected: Designing a Cross-Organisational Digital Health and Care Technology Service

  • Protected: Mapping Resident Experience and Service Operations in Adult Social Care Invoicing and Debt Recovery

  • SDinGov 2025

    March 24, 2026
  • Playbook Playbacks

    March 24, 2026
  • Digital Prototyping: Shaping a Platform with Parents

    March 3, 2026
  • Protected: From Journeys to Opportunities: Aligning Seven Councils on Adult Social Care Triage

  • Protected: Designing With, Not For: Participatory Research Shaping Camden’s Vision for Youth Accommodation Support

  • Protected: Process Mapping: Creating and Testing a New Approach to Debt Support

Supported by

LOCAL GOVERNMENT SERVICE DESIGN NETWORK

2026

Creative Commons Attribution-NonCommercial 4.0 International

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