LOCAL GOVERNMENT SERVICE DESIGN NETWORK

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This playbook is still under construction.

The Service Design in Local Government Playbook

This Playbook is co-produced by service design practitioners working in UK local governments, who share real examples of design practice in context, under real organisational conditions.

Submit an example of your design practice in local government →
Learn more about the Playbook →

Design Practices

Design purpose

By service

By service challenge

Examples of practice

Contributors

Examples of practice

Case studies from practitioners working as service designers in local governments.

  • Finding My Community Through the Local Government Service Design Network

    May 15, 2026
  • Bringing a service to life through storyboarding

    May 15, 2026
  • Unlocking decision-making through provocation: using wrong answers to unlock better decisions

    May 15, 2026
  • Positioning service design through a design brief

    May 15, 2026
  • Making fragmented enforcement visible through operational context mapping 

    May 14, 2026
  • Building Safety & Network Updates

    March 31, 2026
  • Protected: Designing a Cross-Organisational Digital Health and Care Technology Service

  • Protected: Mapping Resident Experience and Service Operations in Adult Social Care Invoicing and Debt Recovery

  • SDinGov 2025

    March 24, 2026
  • Playbook Playbacks

    March 24, 2026
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Supported by

LOCAL GOVERNMENT SERVICE DESIGN NETWORK

2026

Creative Commons Attribution-NonCommercial 4.0 International

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